Win37 regards every member's privacy as a non-negotiable priority. This document explains in detail how we collect, use, store, and protect your personal information — so you can play with peace of mind.
Six core privacy protection principles that form the foundation of win37's commitment to member data.
Every piece of information you submit to win37 is protected with 256-bit SSL encryption. Sensitive data such as payment information and passwords are encrypted separately with an additional security layer.
Member data is stored on highly secured servers with strict access controls. Only authorised personnel are permitted to access your data, and every access is logged for audit purposes.
All financial transactions at win37 are processed through secure and trusted payment channels. Your card or bank account details are not stored directly on win37 servers.
Win37 does not share your personal information with any third party for marketing purposes without your explicit consent. Data sharing only occurs when required by law or to process your transactions.
You may opt out of receiving promotional emails or notifications at any time through your account settings. win37 respects your preferences and ensures they are enforced promptly.
Whenever there are significant changes to this Privacy Policy, win37 will notify you via your registered email or a prominent notice on the website before the changes take effect.
As a win37 member, you have full rights over your personal data.
Request a copy of all personal information we hold about you at any time.
Update or correct any personal information that is inaccurate or out of date.
Request deletion of your personal data subject to applicable legal retention requirements.
Object to the use of your data for direct marketing or unnecessary processing.
Receive your personal data in a machine-readable format for transfer to another platform.
Restrict how win37 uses your data in certain circumstances while an investigation is in progress.
Win37 is an online entertainment platform operating under the domain win37.onl. We understand that member trust is our most valuable asset, and one of the ways we maintain that trust is by managing your personal data transparently, responsibly, and securely.
This Privacy Policy applies to all users who access the win37 website, register as a member, or use any of our services — including through the mobile app, live chat, and all official win37 communication channels.
By registering or using the win37 platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you have any questions, our customer support team is available 24 hours a day.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy win37 for a full overview of how we manage your account.
Win37 only collects information that is strictly necessary to provide you with a quality service. The following are the categories of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | KYC verification & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications & customer support |
| Financial Data | Bank name, account number (partial), transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & service improvements |
| Usage Data | Game history, session times, game preferences | Experience personalisation & analytics |
| Communication Data | Support chat history, sent emails | Complaint resolution & quality assurance |
We do not collect irrelevant data and do not store credit/debit card information directly — all payments are processed through PCI-DSS certified third-party payment providers.
Win37 uses collected data solely for lawful and transparent purposes. Your personal information is used to:
win37 does not make automated decisions that have a significant impact on you based solely on automated data processing, without human involvement in the process.
Win37 takes great care when it comes to sharing member data. We does not sell, rent, or trade your personal information to any third party for commercial purposes.
Your data may only be shared in the following limited circumstances:
All third parties that receive your data are required to handle that information to a security standard no lower than our own.
Win37 continuously invests in the latest cybersecurity infrastructure to ensure your personal data is always protected. The security measures we apply include:
While no system can guarantee absolute security, win37 applies industry-best standards to minimise the risk of data breach or misuse. In the event of a security incident affecting your data, we will notify you within the timeframe required by law.
Win37 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or your experience on the win37 platform. Please note that disabling all cookies does not mean you are no longer tracked — it only prevents win37 from recognising your device across different sessions.
Win37 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
Standard retention periods we apply:
Upon expiry of the retention period, your data will be securely deleted or anonymised in accordance with win37's established data deletion procedures.
In the course of its operations, win37 may transfer your personal data to servers or processing facilities located outside Malaysia. This occurs primarily in the context of cloud infrastructure services and international payment processing.
Every such data transfer is carried out with adequate protective measures, including:
win37 ensures that every cross-border data transfer is carried out in accordance with applicable legal requirements and to a security standard equivalent to the protection we provide in Malaysia.
The win37 platform is exclusively for individuals aged 18 years and above. win37 does not intentionally collect or process any personal information from individuals under the age of 18.
If we discover that we have collected data from a minor without valid age verification, we will take immediate steps to:
If you believe a minor has registered on the win37 platform, please contact our support team immediately so that appropriate action can be taken without delay.
As a win37 member, you have the following rights regarding your personal data, and we are committed to facilitating the exercise of those rights:
To exercise any of the above rights, please contact the win37 customer support team. We will process your request within 30 business days from the date we receive your complete request.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way win37 handles your personal data, do not hesitate to contact us through the following channels:
Win37 is committed to resolving every privacy-related complaint thoroughly and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
For data privacy rights requests, please clearly state your full name, registered email, and the type of request so we can process your application more efficiently and accurately.